Review Spec Price and Manual

Mr. Larson, 

On Dec. 26, 2012, my wife, Julie, went to your dealership desiring to purchase a new vehicle. She met with Tom McClure, one of your sales representatives.  She chose to meet with him as we had previously spoken with him in August regarding the Chevrolet Traverse.  He was most helpful on that occasion and left a good impression upon us.  About an hour after she had left, Julie called me and asked me to come and sign the contract.  We had received what I believe to be a generous amount on our trade-in and with dealer incentives our monthly payment would be in the range we had hoped for.  When I arrived I noticed the interest rate was higher than I had anticipated and Tom went to Javier to try and lower the rate, which was done.  When we met with Mike, he too was very helpful and exacting in explaining the contract to us. There were some extras that he offered, some of which we accepted and some we did not, but he never pressured us to buy anything. Julie related to me that her experience with Tom as well as mine, was one that was very helpful, no pressure to buy something we did not need, and always a professional yet personable salesman.  My only concern was that we were unaware that the vehicle did not have a spare tire or "donut", but rather it has a pump to inflate the tire.  Tom asked us to contact him this week, as we were leaving town for a few days, to discuss the spare tire situation, which we will do. Prior to us leaving with the Traverse, Tom took the time to show us how everything worked, helped us set up OnStar, and sync our phones with the vehicle.  He also showed us how to use the Sirius Radio and explained some of the on board computer systems as well as answered all of our questions. He also provided us with his personal cell phone so that we could contact him directly, in case we had any questions or concerns. We have bought our last three vehicles from your dealership and each time we have been very pleased with your staff, which is why we keep coming back.  I would recommend the "team" that we worked with to anyone. Even though your dealership is undergoing renovations that make it less attractive, your staff made us feel "at home" and very comfortable. 

Our thanks to you and them. 

Ken and Julie W. 

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